- SLI (Service Level Indicator): This is the metric you're measuring. For a login service, it could be the ratio of successful login requests to total valid requests. It tells you how your service is performing right now.
- SLO (Service Level Objective): You take that SLI and define a target around it. Something like "login availability should stay above 99.9% over a rolling 28-day window." When you're missing your SLO, it’s a signal to find out what's failing before customers notice.
- SLA (Service Level Agreement): This is what you promise your customers in a contract. It's usually set lower than the SLO, say 99.5% monthly availability. If you breach it, you owe service credits.
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